Prepared for future online sales—not yet effective.

Pre-commerce draft updated: 28 August 2026

1. Seller identity and required disclosures

Before online sales begin, the checkout and sales terms must clearly identify the registered seller, registration number, website address, email, telephone number and operating/business address, together with the main characteristics of the product, full price and applicable charges, payment method, terms and conditions of sale, delivery information and other disclosures required by applicable Malaysian electronic-trade rules.

2. Product information

Each product page should display the final validated product name, package size, material characteristics, directions or usage information, storage information and any warnings required for the intended use. Development-stage website statements do not override the final product label, specification or legally required instructions.

3. Orders and contract formation

A website order should be treated as an offer to purchase until Terbit issues an order acceptance or dispatch confirmation according to the final checkout design. Automated acknowledgements should not be described as final acceptance unless that is the intended contracting process. Terbit may reject or cancel orders where stock is unavailable, payment fails, fraud is suspected, delivery is not available or a material pricing/description error is identified, subject to applicable law.

4. Prices, taxes and charges

Before checkout, the customer should be shown the full product price and any applicable tax, delivery or other mandatory charge in a clear manner. Terbit should not rely on hidden or late-added mandatory charges. Currency and tax treatment should be stated clearly for the relevant market.

5. Payment

Only approved payment methods should be offered. Payment-card or account credentials should be handled by appropriately secured payment providers rather than collected through general enquiry forms. Any payment authorisation, failure, refund timing and chargeback process should be documented before commerce activation.

6. Availability and delivery

Product availability, eligible delivery areas, delivery method, estimated delivery timing and shipping charges should be shown before order confirmation. Any estimate is subject to factors outside Terbit's reasonable control, but material delays should be communicated and handled in accordance with applicable consumer rights.

7. Inspection, returns, refunds and remedies

The production terms must state a clear returns/refund process that is consistent with Malaysian consumer law and the characteristics of fertilizer/agricultural goods. Nothing in the final policy should remove mandatory remedies for goods that fail applicable statutory guarantees. Any voluntary return window should be stated separately from rights that arise by law.

8. Product use and agricultural conditions

Customers should follow the final product label and validated Terbit instructions. Agricultural outcomes vary with soil, crop, climate, application method and other conditions. A sale of the product should not be presented as a guarantee of a particular yield, financial return, disease outcome or fertilizer-replacement percentage unless such a guarantee is expressly offered and legally supportable.

9. Samples versus commercial products

Sample-programme terms may differ from commercial-sale terms. Receipt of a sample does not automatically create a right to future supply, distributorship, exclusivity, commercial pricing or guaranteed stock. Sample feedback may be requested under separate programme conditions.

10. Risk, title and damaged goods

The final terms should state when risk and ownership pass to the customer, taking account of the chosen delivery and payment model. Customers should be given a practical route to report missing, damaged or incorrect goods and provide supporting information where reasonably required.

11. Promotions and discount codes

Promotions should state eligibility, duration and material limitations. Terbit should not advertise stock, discounts or benefits in a false or misleading manner or create an impression of availability that it does not reasonably expect to fulfil.

12. Liability and statutory rights

To the extent permitted by law, the final terms may reasonably allocate commercial risks, but they must not exclude or restrict rights, guarantees, remedies or liabilities that Malaysian law does not permit to be excluded. Consumer-protection law prevails over inconsistent contract wording.

13. Personal data

Order, payment-support, delivery and customer-service data should be processed in accordance with the production Privacy Notice. The notice must be updated to reflect the actual e-commerce, payment, logistics and customer-management providers before online sales begin.

14. Force majeure and events outside reasonable control

The final terms may address events such as severe weather, transport disruption, system outages, regulatory restrictions or supply interruption. Such wording should not remove mandatory consumer remedies and should require reasonable communication where performance is materially affected.

15. Governing law and disputes

The production sales terms are intended to be governed by Malaysian law, subject to mandatory consumer jurisdiction and rights. The final version should state the appropriate customer-service and dispute-resolution route, including any applicable Malaysian consumer tribunal rights.

16. Pre-launch checklist